MLS Useful English

Here are some common expressions and phrases which can be used in different kinds of business English writing.

  Formal / Neutral Informal
Name Dear Sir/Madam, Dear Sirs, Dear Dr/Professor + surname, Dear Mr / Mrs / Ms + surname, Dear + first name, To whom it may concern Hi/Hello + first name, Mary, … (or no name at all)
Previous contact Thank you for your e-mail of… Further to your/my last / most recent e-mail… Further to your/my message of the 20th March,… I apologise for not getting in contact with you before now, but… Thanks for your e-mail. I was really pleased to get your message. It was great to see you / hear from you. Re your e-mail, … Sorry I haven’t written for ages but I’ve been really busy.
Opening In reply to your e-mail, here are… Your name was given to me by… I hope you are well. / I hope all is well. How are you? How are things? How’s it going?
Reason for writing I am writing in connection with… I am writing to enquire about… I am writing in response to… I am writing to inform you that… We would like to point out that… Just a short note about… Just a quick note to say… Here’s the… you asked for / asked about. I’m writing about… Just to let you know… I got your name from… Please note that…
Informing We are able to confirm that… I am delighted to tell you that… We regret to inform you that… We can confirm that… Good / Great news! Unfortunately… I’m sorry but…
Attachments Please find attached my report. I am sending you… as a pdf. file / word document etc. I’ve attached… Here is the … you wanted.
Asking for information Could you give me some information about…? I would like to know… Can you tell me a little about…? Tell me…
Requesting I would be grateful if you could… I wonder if you could… Thank you in advance for your help in this matter. Please accept my apologies for…(+ing). Please… Could you…? I’d appreciate your help with this.
Promising action I will investigate the matter. I will contact you again shortly. I’ll look into it. I’ll get back to you soon.
Offering help Would you like me to…? Let me know whether you would like me to… Do Do you want me to…? Let me know if you’d like me to…
Final comments Thank you for your help. Do not hesitate to contact us again if you require further information. Please feel free to contact me again if you have any further questions. My direct line is… I look forward to…(+-ing) Please keep me informed regarding… I can be contacted at the address above or on (number). Thank you in advance for… Thanks again for…(+-ing) Let me know if you need anything else. Just give me a call if you have any questions. My number is… Looking forward to…(+ing) Let me know when you are free so we can get together. It would be great to hear from you. Please let me know about… Give me a ring / Drop me a line and let me know…
Closing I look forward to hearing from you (in due course). Thank you for your kind attention. Please pass on my regards to… Yours faithfully, Yours sincerely, Yours truly, Best wishes, Regards, Say hi to … for me. Hope to see you / speak to you soon. Write soon. / Keep in touch. Speak to you soon. / See you soon. Bye (for now), All the best / Best wishes, Take care / Love / Lots of love Kind regards,

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Online English Learning Resources

Below are a series of website links to free resources for practising and testing your English language and your Business language:

Oxford University Press

English Club

Business English Exercises: