Student Services

As a family run College, with a dedicated and experienced staff base we place client care at the heart of our philosophy. We aim to know and meet the needs of each student that comes to MLS.  To that end we offer a range of services that will assist in providing you with a wonderful stay, not only at MLS but also in the UK.

Once you have enrolled at MLS, we will send you pre-arrival information in the form of our Welcome Letter. This will provide you with details of what will happen during your first days at MLS, as well as some useful tips about what to do before travelling to the UK and on arrival in the UK. The Welcome Letter also contains your link to the Student Handbook, which contains important information about your study at MLS (you will also be given access to the Student Handbook on arrival at MLS).  This includes details about our courses, services and what our expectations of you are during your study.

A summary of some of the most important Student Services information is below:

Living in the UK

MLS will provide you with a full induction package on how to “survive” in the UK.  Our staff are always available if you need assistance with any aspect of living in the UK.


You will spend much time at MLS College studying during your stay, but it is likely you will spend more time in your accommodation.  MLS believes that the quality of service you receive from your accommodation in the UK is a major factor in the success of your stay in Bournemouth. See our Accommodation page for our range of accommodation options.

Pastoral Care

MLS staff are always available if you need assistance with any aspect of living in the UK. We are sympathetic to your personal problems and are experienced in handling and solving the various difficulties that can arise when living away from home.

During your stay in the UK we hope you will never require medical or welfare assistance.  However, should you need such assistance, our Welfare Officer is available to help with all welfare matters, such as appointments with doctors, dentists, opticians, etc.

It is strongly recommended that you take out personal travel, medical and course cancellation insurance to cover unexpected events that may occur whilst you are in the UK.

Activities and Excursions

MLS and Bournemouth offer many activities outside of learning time.  See our Be Social page for more information on the range of activities and excursions on offer.


Throughout your time at MLS you will receive the support not only of your teachers and the client services staff but also through a regular tutorial.  Your tutorial will take place at least once a term to discuss your academic progress and your teacher and academic managers will be available throughout your course to provide guidance in your studies.

Reporting and Assessment

MLS offers a full reporting and assessment service. You, your family, or your sponsor may request weekly or monthly progress reports, depending on your course duration, which will include details of your language level.  Sample reports are available on request.

Assessment is an integral part of any programme at MLS and we will assess your progress throughout and at the end of your studies.  A summative report is available if you or your company require, which will indicate your achieved language level and (if relevant) certificate/diploma credit successes upon departure from MLS.

Guided Self-Study

As a full time MLS student, you will have access to MLS’ Library, Self-Study rooms and IT suites.  In the afternoons a senior MLS teacher will be available in the Library to offer further advice and guidance with your language learning.

Additional Learning

Throughout the year, MLS offers free further language training to its students – events such as conversation clubs, film clubs, writing support sessions, workshops and pronunciation classes.  You will need to keep an eye on our notice boards to find out what is happening each week.

Student Safeguarding

MLS operates a safeguarding policy for all students, and particularly for those under the age of 18 or those considered as vulnerable adults.  Staff at MLS undergo Enhanced Police Checks (DBS) and we aim to maintain a rigorous safeguarding culture.  Students under the age of 18 will be required to have pre-authorisation for activities from their parents, and any absence from the college will be followed up urgently.

Please see below an extract from the full MLS Safeguarding Policy Statement, which is available on request:

At MLS our prime responsibility is the welfare and well-being of all the students in our care. It is the policy of this College to provide a secure and safe environment, enabling each person to experience a full and productive study experience with us.

All members of staff who come into contact with our students have a duty to safeguard and promote the welfare of all and in particular regard to those under the age of 18 and adults who may be vulnerable.  All international students, for whom English is a second language, and who are living in an unfamiliar culture, may at times be exposed to situations where they are vulnerable.  We ensure that all our staff are familiar with and follow procedures for promoting and safeguarding the welfare of all of our students.  All staff have induction training which includes child protection policies and procedures.  Our staff are aware of possible signs and symptoms of people at risk and are provided with guidance on this.

Every member of staff should recognise that safeguarding students and staff against radicalisation and extremism is no different to safeguarding them against any other vulnerability in today’s society. This requirement to do so is detailed in the Counter Terrorism and Security Act 2015. College staff and homestay providers are particularly important as they are in a position to identify concerns early and provide help for vulnerable students or colleagues, to prevent concerns from escalating.

At MLS we expect that all students, staff and other stakeholders respect the Core British values, including:

  • democracy
  • the rule of law
  • individual liberty
  • respectful tolerance of different faiths or beliefs.

Further information on safeguarding is available at Bournemouth and Poole Local Children’s Safeguarding Board website at the following link – SAFEGUARDING

The safeguarding Board also offer leaflets on safeguarding – following the relevant link below.

English Version Safeguarding Guide

Chinese Version Safeguarding Guide

Arabic Version Safeguarding Guide

Spanish Version Safeguarding Guide