MLS Terms and Conditions of Enrolment – Summary of Main Points
Last updated February 2020
(see full Terms and Conditions below for full details)
Enrolment – All applications must be sent to MLS using the enrolment form on the MLS website or an agreed application form from your Educational Tour Operator. Your place on the course is confirmed once MLS sends you a formal Course Confirmation Letter and is subject to full fee payment.
Payment – You must pay all fees at least 3 weeks before you start your course. If full payment has not been received, you will not be allowed to start your course. Tuition fees include lessons, placement test, induction and reasonable use of IT and internet facilities. MLS provides books and learning materials for all courses. You will need to bring your own pens and paper.
English Level – If your placement test on arrival at MLS shows your English level is not appropriate for your course, MLS will place you in an appropriate level alternative class.
Holidays – MLS will be closed on UK Public Holidays and no lessons will take place. Where a Public Holiday is on a Monday, your classes will start on a Tuesday.
Course changes – MLS is not required to change your course, but will consider any request for a course change wherever possible. There may be extra charges for a course change.
Cancellations – For all courses, if you need to cancel because your visa is refused you must send us a copy of your visa refusal letter. We will refund any fees paid, less bank charges and the registration fee of £99.00. If cancellation is for any other reason, you will probably have to pay a cancellation fee or full fees, however you may be eligible for a refund and should read the full details in the full Terms and Conditions below.
Leaving Early – If you leave before the end of your course, MLS will not provide a refund of tuition fees. Your fees cannot be transferred to another student. If you leave your course early you may not be eligible to receive an MLS Certificate.
Accommodation – You can book accommodation through MLS but you do not have to. MLS offers two main options: Homestay Accommodation and Residential Accommodation. Homestay: If you wish to leave your homestay you must provide at least one week’s notice, or payment for that week. Residential Accommodation: MLS works with a number of residences in Bournemouth. You will need to complete and sign a specific booking and terms and conditions form for your residence and must abide by the rules of that residence. Both homestays and residences are booked on a per week basis from Sunday to Saturday each week, unless agreed otherwise in writing.
Expulsion/Suspension – MLS can expel or suspend you for serious breach of the MLS terms and conditions or school rules. Details are provided in your MLS Student Handbook. Examples of inappropriate behaviour which may lead to you being expelled include:
- abusive behaviour;
- harassment, bullying, actual or threatened violence;
- damage to personal property;
- verbal or other abuse based on racial, sexual or religious differences.
Liability – The school is not responsible if you lose anything, miss lessons due to health issues, travel delays or if you have to return to your country. You should take out insurance to cover health, losses, damage and having to go back to your country unexpectedly.
Problems – If you have any problems with your course or accommodation, you should tell MLS straight away. MLS will always do its best to solve any problems as quickly as possible. Our full complaints procedure can be found in the MLS Student Handbook.
MLS Full Terms and Conditions of Enrolment
How to Apply to Study at MLS International College
1. You can apply to study at MLS either through one of our Educational Tour Operators or directly through our website.
a. Through an Education Tour Operator (ETO) – if you would like details of our ETOs in your country, please contact us at email@example.com. If you book a course at MLS through an ETO your agreement for study will be with them and you should check their terms and conditions. You will, however, study at MLS under the General Terms and Conditions of Study at MLS – see below.
b. Direct – if you would like to book a course directly with MLS you must be eligible for study in the UK either without a visa or under the UK Electronic Visa Waiver scheme, unless agreed by the Directors. Our booking form is available at www.mls-college.co.uk/course-fees/enrolment-form/. All bookings made directly with MLS are made under the General Terms and Conditions of Study at MLS – see below.
2. All applications must be submitted to MLS using the enrolment form on the MLS website or an agreed application form from your Educational Tour Operator.
3. MLS will consider your application and, if accepted, will send you a written offer to study at MLS (Initial Acceptance Letter) which will be conditional on full payment and any further conditions detailed in the letter.
4. Once all conditions have been met, MLS will send you a formal Course Confirmation Letter which will confirm your place on the course and MLS’ acceptance of your application. Your place is only confirmed when you receive the Course Confirmation Letter and is at all times subject to full fee payment.
General Terms and Conditions of Study at MLS International College
1.1. Courses and dates of study at MLS are detailed on your Course Confirmation Letter. It is your responsibility to check that your Course Confirmation Letter meets your requirements and that you tell MLS if you need any changes.
1.2. Courses at MLS are delivered as detailed in the descriptions and course syllabi provided on the MLS website.
1.3. Tuition fees include lessons, placement test, induction and reasonable use of IT and internet facilities. MLS provides books and learning materials for all courses – see the course materials fees listed on the MLS Fees Sheet. You are responsible for providing your own writing equipment, such as pens and paper.
1.4. Courses are booked on a per week basis and any part of a week will be considered a whole week for the purposes of fee charges.
1.5. Substitution policy: If, after your placement test on arrival at MLS, you are found to be at a level which is not appropriate for your booked course, MLS reserves the right to place you in an appropriate level alternative class, which may have fewer lessons and/or a different curriculum and there will be no right to refund or compensation. If you do not have the ability to follow any of the courses on offer you may be required to terminate your studies with MLS. MLS also reserves the right to cancel courses at short notice due to insufficient demand.
1.6. Classes missed: If you miss a class due to late arrival, holiday, illness, testing or exams, induction procedures, excursions, fire drills or other reasons, no refunds or substitutions will be made.
1.7. Public Holidays: MLS will not usually be open on a UK Public Holiday and no compensation is made for classes usually scheduled to be delivered on these days. Where a Public Holiday falls on a Monday, classes will start on a Tuesday.
1.8. Course changes: MLS is not obliged to change your course. However, MLS will consider any request for course changes wherever possible. MLS reserves the right to charge for course changes and will advise any additional fees as required.
1.9. Course Cancellation/Postponement Policy
a. “Cancellation” means cancelling your course before the start date of the first course you are attending, once a Course Confirmation Letter has been issued.
b. “Postponement” means delaying the start date of your course.
c. If you have been issued with a Short-Term Study Visa Letter:
i. If the cancellation is because your visa has been refused, you must provide MLS with an acceptable Visa Refusal Notice. MLS will be solely responsible for deciding if the Visa Refusal Notice is acceptable and this will depend on whether the notice is officially issued and whether the reasons for refusal do not show evidence of fraud in the application process. If MLS receives an acceptable Visa Refusal Notice, an administration fee of £99.00 will be charged plus any other specific charge that have been incurred, such as postal or bank charges. Remaining fees paid will be refunded.
ii. If cancellation is for any other reason, MLS’ decision to refund fees will be as follows:
– If less than 30 days’ notice is provided no refund will be made.
– If more than 30 days’ notice is provided fees will be refunded minus a £500.00 cancellation charge.
iii. If you do not require a visa to study and have not been issued with a with a Short-Term Study Visa Letter:
– If less than 7 days’ notice is provided fees will be refunded minus a £500.00 cancellation charge.
– If more than 7 days’ notice is provided MLS will charge an administration fee of £99.00 plus any other specific charge that have been incurred, such as postal or bank charges. Remaining fees paid will be refunded.
iv. In all cases where a visa or visa support documentation has been issued, MLS reserve the right to inform the relevant immigration authorities of the cancellation of the course.
v. MLS reserves the right to cancel a course at any time in the event that full fees have not been received for all and any services provided.
1.10. Programme changes: MLS reserves the right to change course dates, course curricula, teachers and programme of study at any time at its discretion. However, in cases where your course is rescheduled before the start of the first course and the new date, curricula or programme of study is unacceptable to you, all fees will be refunded.
1.11. Termination Policy
a. “Termination” means stopping or leaving all or part of your course or courses booked, including course extensions, once your first course has started. You must provide any notice to terminate in writing to the MLS Admissions Office. No refunds will be made for tuition other than at the MLS Directors’ discretion. Tuition fees are non-transferable to other students. In the event of any refund, used weeks of tuition and accommodation will be charged at the full brochure weekly rate when your refund is calculated. Any refunds paid will be subject to deduction of any bank or administration charges incurred. If you terminate your study programme you may not be eligible to receive an MLS Certificate.
1.12. General student matters
a. Your place at MLS is subject at all times to your right to study in the UK. MLS reserves the right to see proof of your right to study in the UK. If you arrive at MLS and do not have proof of your right to study, your course may be cancelled in accordance with section 1.9 above.
b. You must tell MLS on your enrolment form if you have any specific health or learning support needs which reasonably require additional consideration or planning at MLS. If you fail to tell us about your health or learning needs in advance, MLS may not be able to provide the support you need and reserves the right to cancel your course in accordance with section 1.9 above. The MLS Learning Support Questionnaire is available from the MLS Admissions Team at firstname.lastname@example.org. Your application for learning support will be considered in accordance with the MLS Equal Opportunities Policy.
c. You must have travel and medical insurance throughout your stay at MLS. MLS reserves the right to request copies of your insurance on your arrival.
d. If you take up a place of study at MLS, you agree to study in accordance with the MLS rules and procedures as detailed in the MLS Student Handbook, which is available on the MLS website.
2. Associated Services
MLS may provide services which are associated with your learning at MLS.
2.1. Accommodation: You may book accommodation through MLS but you do not have to. MLS offers two main options:
a. Homestay Accommodation:
i. Descriptions of the different homestay options are provided on the MLS website. In taking up a place in one of the MLS homestays you agree to behave in a polite and appropriate manner at all times and to ensure the safety and wellbeing of the MLS homestay hosts.
ii. If you wish to leave your homestay you must provide at least one week’s notice, or payment in lieu.
iii. You must inform the MLS Accommodation Officer if you have any problems or concerns about your homestay to enable MLS to reasonably assist as required.
iv. Homestays are booked on a per week basis from Sunday to Saturday each week, unless agreed otherwise in writing. If you are arriving between 22:00 and 06:00 you may be required to book alternative accommodation for your first night.
v. Homestay Accommodation Cancellation Policy
– For cancellations received less than 7 days before the accommodation start date, fees will be refunded minus a one-week notice period charge.
– For cancellations received more than 7 days before the accommodation start date, all fees paid will be refunded.
vi. Homestay Termination Policy
– You must provide a minimum of 7 days’ notice to terminate a homestay booking.
b. Student Residences
i. Descriptions of the different student residences are provided on the MLS website. You are required to complete and sign a specific booking and terms and conditions form for each residence and must abide by the rules of the residence at all times.
ii. Residences are booked on a per week basis from Sunday to Saturday each week, unless agreed otherwise in writing.
iii. Residence Cancellation Policy
– Refunds will only be made subject to the specific terms and conditions of each residence.
iv. Residence Termination Policy
– Refunds will only be made subject to the specific terms and conditions of each residence.
c. Both homestay and residential accommodation is booked on a per week basis and any part of a week will be considered a whole week for the purposes of fee charges unless otherwise agreed in writing.
2.2. Arrival and departure transfers: You may book transfers through MLS but you do not have to. If you do book a transfer through MLS:
a. Your transfer is only confirmed when you receive a written Transfer Confirmation Letter from MLS. It is your responsibility to check that the Transfer Confirmation Letter meets your requirements and to tell MLS if you need any changes.
b. You must provide MLS with details of any change or cancellation at least 12 hours before your transfer, otherwise full fees will be payable.
c. If you need to confirm a change outside of office hours, you must phone the MLS emergency telephone number to confirm the changes.
2.3. MLS excursions and activities: Excursions and activities may be offered by MLS as part of your study programme. You must follow the rules of the activity which will be provided to you at the time of booking. You must at all times behave in such a way as to ensure the safety of all those involved in the activity.
2.4. Termination of non-tuition services: Termination of other non-tuition services, such as excursions, will be refunded in full only where it is contractually possible to do so and you have given the required notice period in each case.
3.2. Under 18s/Safeguarding Children: MLS accepts students aged 16 and above and classes may include a wide range of ages. Students under the age of 18 are required to comply with our safeguarding procedures and a separate Under 18 Declaration must be completed in all cases. MLS maintains safeguarding policies and procedures and these are detailed on the MLS website.
3.3. You must at all times abide by the laws of the UK and in accordance with the core values of living in the UK:
ii. The rule of law.
iii. Individual liberty.
iv. Respectful tolerance of different faiths or beliefs.
3.4. Force Majeure: MLS will not be liable where it is unable to fulfil any services to which it is contractually bound because of fire, natural disaster, act of government, failure of suppliers or subcontractors, labour disputes or other reasons which are beyond its control.
3.5. Payment of fees: All course fees must be paid in full no later than 21 days before the start date of your course. If a booking is made less than 21 days before the start date of the course, all fees are immediately payable. If payment in full has not been received, you will not be allowed to start your course.
3.6. Course fees are detailed on the MLS website but MLS reserves the right to amend fees in the event of market conditions, government actions or other events that may impact the business.
3.7. Expulsion/suspension: MLS reserves the right to suspend or expel student for serious break of the MLS terms and conditions and as detailed in the MLS Student Handbook. In the event that a student under the age of 18 is expelled, parents or guardians will be responsible for the safe housing and repatriation of the child.
3.8. Liability: The liability of MLS, its Directors, officers, employees and Educational Tour Operators with respect to losses arising from negligence (except where such liability cannot be excluded as a matter of law), breach of contract or otherwise will be limited in all circumstances to the full amount paid to MLS or the relevant Educational Tour Operator by the relevant student for the particular study programme. MLS and its Educational Tour Operators will in no circumstances have any liability for indirect or consequential losses or damages.